Frequently Asked Questions
Find answers to common questions about your JAKI shopping experience
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for every silhouette.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Does JAKI ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my JAKI garments?
Care instructions are provided on the inner label of each garment. We generally recommend cold washes and air drying to maintain fabric integrity.
Are your materials sustainably sourced?
JAKI is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair labor practices.
What should I do if I receive a damaged item?
In the rare event of a defect, please email us within 48 hours of delivery with photos of the damage, and we will arrange a free replacement.